Location: Accra, Ghana. Remote
Commitment: Volunteer (Part-time or Full-time)
Compensation: Volunteer with a path to full-time employment based on performance
About the Role
Do you love helping people and solving problems? EarthSmile Technologies is looking for a Volunteer Customer Support Specialist to provide top-notch support to our clients and their customers. This is a fantastic opportunity to develop your customer service skills and grow with a dynamic team.
Responsibilities
- Serve as the first point of contact for customer inquiries via email, chat, and phone.
- Provide timely and empathetic support to resolve issues and answer questions.
- Maintain accurate records of customer interactions in our CRM.
- Collaborate with the development and marketing teams to escalate and resolve complex issues.
- Continuously identify opportunities to improve the customer support experience.
Qualifications
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a customer-first attitude.
- Basic experience with CRM tools is a plus.
- Ability to work remotely and independently.
- Passion for providing excellent customer service.
Teams: Customer Support
Type: Full Time Part Time
Location: Accra Remote